The Impact of Authentic Leadership on Employee Well-Being in the Technology-Driven Hospitality Sector: Examining the Mediating Role of Empathy

Abstract

The proposed research undertakes the impact of authentic leadership on the wellness of employees in the hospitality sector that is technology-enabled with a particular reference to the mediating variable of employee empathy. The quantitative research approach that was used in gathering the data provided an opportunity to make use of structured questionnaires that were administered to the staff of various tech-enhanced hospitality companies. The integrated regression analysis and mediation analytical approach revealed that authentic leadership positively affect employee well-being and empathy of employees in an enormous magnitude. Further, the well-being and employee empathy were positively correlated with a strong correlation coefficient. Most intriguingly, it was also found that employee empathy was a key mediator of the relationship between authentic leadership and employee well-being. The results prove the importance of learning the workplace culture and the need to have the leaders adopt genuine, emotionally-conscious leadership styles in a bid to enhance the performance of the employees in a fast-digitized hospitality environment.