Emotional Intelligence Nexus with Job Stress, and Burnout in Khyber Pakhtunkhwa Public Sector: Mediated Self-Efficacy

Abstract

This study examines the impact of emotional intelligence (EI) on job stress (JS) and burnout (BO), with self-efficacy (SE) as a mediating factor. Using structural equation modeling, findings reveal a significant negative relationship between EI and both JS and BO, indicating that individuals with higher EI experience lower stress and burnout levels. Additionally, SE significantly mediates these relationships, suggesting that emotionally intelligent employees with high self-efficacy are better equipped to manage workplace stressors. These findings align with recent literature emphasizing EI’s protective role in occupational well-being. However, some studies suggest EI’s influence varies across job roles and industries. This study contributes to the growing discourse on workplace psychology by highlighting EI and SE as crucial factors in mitigating workplace stress and burnout. Future research should explore industry-specific variations and longitudinal effects.