Exploring the Influence of Brand Authenticity on Consumer Behavior: Insights from Generation Y Consumers in Pakistan
DOI:
https://doi.org/10.59075/gwwkp280Keywords:
Perceived brand authenticity, Generation Y, Consumer behavior, Brand love, PakistanAbstract
This study investigates the influence of perceived brand authenticity (PBA) dimensions (quality commitment, heritage, and sincerity) on brand love and subsequent consumer behavior among Generation Y consumers in Pakistan. Additionally, this research introduces brand trust as a mediating variable and explores differences between local and global brands to enhance originality. A mixed-approach approach emerges as employed, combining quantitative surveys and qualitative interviews. Data were accumulated from a numerous sample of Generation Y clients in Pakistan through a hooked up questionnaire. Partial Least Squares Structural Equation Modeling (PLS-SEM) emerges as used for hypothesis testing. Additionally, in-depth interviews were achieved to capture qualitative insights on brand authenticity perceptions. The results reveal that PBA dimensions significantly impact brand love, which, in turn, influences continuous purchase intention (CPI) and price premium (PP) willingness. Moreover, brand trust mediates the relationship between PBA and consumer behavior, strengthening the effect. Additionally, local brands (e.g., J., Khaadi, Daraz.pk) exhibit stronger authenticity perceptions than global brands (Adidas, KFC, Amazon) among Pakistani consumers. Digital marketing and influencer endorsements further enhance authenticity perceptions. This study contributes to branding literature by integrating Self-Determination Theory (SDT) and Consumer Culture Theory (CCT) to explain Pakistani consumers’ preference for authentic brands. It highlights the role of trust and digital branding in shaping PBA perceptions. For marketers, the findings suggest that authenticity-driven strategies, including transparent communication, cultural storytelling, and social media engagement, can enhance brand loyalty and justify premium pricing. This research contributes to the existing literature by examining the role of PBA in shaping consumer behavior within the Pakistani context. By understanding the specific factors that drive brand love and loyalty among Generation Y consumers, marketers can develop more effective branding strategies.
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